FAQ

SYSTEMS & LOGISTICS

Atelier Help Desk

Technical parameters regarding fulfillment timelines, sizing diagnostics, and materials certification.

When will my calibrated hardware ship?

Because every piece is measured, calibrated, and Hand-Assembled directly against individual order configurations at our atelier, standard structural assembly takes between 3 to 7 business days before final secure transit courier dispatch.

Are my transactions and payments fully secure?

Absolute transactional data protection is critical. Our ledger gateways operate strictly on Level 1 PCI-DSS compliant 256-bit dynamic encryption protocols. We accept all major premium credit cards, Apple Pay, and secure multi-tier flexible installment options (like Shop Pay & Klarna), ensuring your financial credentials are completely masked and vault-protected from end to end.

How is my jewelry shipped and insured?

Every single high-value parcel dispatched from our studio travels under 100% comprehensive third-party insurance backing. Packages are processed in unmarked, highly discrete structural security boxes via expedited premium couriers (DHL Express / FedEx). A strict, direct physical adult signature is required upon handover; packages will never be left unattended at delivery thresholds.

What if I submit the wrong size calibration?

Precision fit is essential for ideal weight distribution. If you are uncertain about your technical wrist or finger metrics prior to production, simply notify us immediately at check-out. We can temporarily pause fabrication and courier a complimentary precision physical sizing measurement matrix tool to your home to ensure data alignment before metalwork begins.

Can I adjust my link sizes post-purchase?

Yes. If your wrist architecture profile changes or your calculated drape requires dynamic micro-adjustments, you can return your piece to our workshop. Our craftsmen can integrate or extract solid link modules to match your updated dimensions perfectly.

Are the diamond settings secure for daily wear?

Absolutely. We use sub-surface geometric claw columns that drop each diamond below the primary metallic strike plain. This deep tension mounting isolates the gemstones from daily surface impacts while maintaining full light exposure channels.

How do I verify the authenticity of my hardware?

Every single piece leaving our studio is laser-inscribed with a microscopic serial number signature matching an individual digital ledger code. Your piece arrives complete with a solid structural physical certificate card containing your matching allocation serials.